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Policies
CEJAY ENGINEERING, LLC TERMS OF SERVICE
The use of this site is governed by the policies, terms and conditions set forth below, please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of a retail web order, or retail web order by phone, indicates your acceptance of these terms and conditions. Sales to distributors, or resellers, via phone, or purchase order, are subject to additional purchase terms and conditions which supersede these terms and conditions in the event of an inconsistency. Distributors, or resellers should ask for a copy of distributor, or reseller, purchase terms and conditions if they have not been provided to you by your Cejay Engineering, LLC sales representative. Cejay Engineering, LLC terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Cejay Engineering, LLC. Your submittal of any order to Cejay Engineering, LLC, or its subsidiaries, indicates acceptance of these terms and conditions. Cejay Engineering, LLC reserves the right to make changes to this site and these terms and conditions at any time.
International or Domestic Orders may be faxed to: + 1 + 603+880+8502. Faxed orders must include the product(s) being ordered, shipping address including phone and email, credit card number, expiration date, name on card, CSV code and billing address. Shipping will be calculated based on actual UPS charges to your shipping address from our Florida distribution centre.
Shipping
Orders placed within North America are shipped UPS from our Florida distribution centre within 2 Business Days of receiving the order.
If you select a shipping option during checkout that does not include tracking, you accept complete responsibility for the shipment. Cejay Engineering will not be responsible for items lost in transit if a non-tracked shipping method is used.
Cejay Engineering provides a limited warranty that its products will be free from defects in material and workmanship that occur under normal use for one year after date of purchase. This limited warranty extends only to the original purchaser of the product and is not assignable or transferable to any subsequent purchaser/end user. This warranty is good only to the original purchaser of the product, during the warranty period, and as long as the product is in the U.S., including Alaska, Hawaii. APO / FPO addresses are excluded from warranty coverage, since we cannot ship controlled export items to these addresses by U.S. law.
Product Returns
At Cejay Engineering we strive to provide superior customer service and quality for our customers. We realize that online or catalog purchases are not always what you expect when you receive them. We will accept returns for up to 15 days from the date of original purchase date listed on your invoice. Returned products must include the original packaging, plus any accessories or extras that may have been included with the product, and be in unused condition. Any products returned with signs of wear, damage or missing accessories, while in possession of the customer, will prohibit your return. To request a return, please complete a Product Return Request at our website located at www.cejayengineering.com. If you are having trouble completing a Product Return Request, please contact us from anywhere in the continental United States at (888) 584-3060. International callers please use (239) 349-2336. Cejay Engineering, LLC, at its election, will charge a 20% restocking fee for retail sales. Dealer sales are final.
You must request a Return Material Authorization (RMA) number from us before you can return a product.
